Refund Policy

This policy applies to paid DhandaGrow AI plans, subscription renewals, add-ons, credits and other paid features purchased directly through our website, unless a separate written agreement or a third-party platform’s terms apply.

You may request cancellation through your account billing settings, if available, or by contacting support@dhandagrow.com from your registered email address. Include your account email, plan name and transaction reference; do not send your password or full card details. Unless the checkout page or applicable law states otherwise, cancellation stops future renewals and the plan remains available until the end of the current paid billing period. Cancellation does not automatically create a refund for an amount already paid.

Because DhandaGrow AI provides access to digital services and may make features, usage limits or AI credits available immediately, payments are generally non-refundable once a paid billing period or digital service has started, except where a refund is required by applicable law or expressly stated at checkout. We may review refund requests individually where, for example:

Subject to applicable law and the exceptions above, refunds are generally not available for:

If your bank or payment provider shows a debit but DhandaGrow does not confirm the order, the transaction may be pending or may be reversed automatically by the payment provider. Contact us with the transaction reference if the status does not resolve. We will check our records and coordinate with the payment gateway where appropriate. If the same purchase was charged more than once and the duplicate charge is confirmed, we will arrange a refund for the duplicate amount.

For recurring subscriptions, the checkout page should clearly disclose the billing frequency, amount, renewal terms and how to cancel. You are responsible for cancelling before the next renewal date if you do not wish to be charged again. If a renewal charge occurs after a valid cancellation was recorded, contact support so we can investigate. Any legally required reminders, authorisations or cancellation rights will be followed.

Email support@dhandagrow.com with the subject line “Refund Request” and include the following details (Never email your password, CVV, PIN, OTP or full payment-card number. We may request reasonable information to verify the purchase and prevent fraud):

We aim to acknowledge refund requests within 3 business days and provide an initial decision or status update within 7–10 business days. Complex cases, payment-provider investigations or requests requiring additional information may take longer. These are target service times, not a waiver of any mandatory statutory deadlines.

Approved refunds will generally be sent to the original payment method where supported by the payment provider. After we initiate a refund, the time for funds to appear depends on the bank, card issuer, UPI provider or payment gateway. We will share a reference or status when available. We cannot guarantee a particular settlement date controlled by a bank or payment provider.

Promotional pricing, free trials and discounted plans may have special conditions displayed at the time of offer. If a trial converts to a paid subscription, the price, billing date and cancellation method should be disclosed before the conversion. Any offer-specific terms will apply only to the extent they are consistent with applicable law.

If you purchased through an app store, reseller or another third-party platform, the refund request may need to be submitted to that platform under its refund process. We will provide reasonable guidance where possible.

If we discontinue a paid service or materially restrict access to a service you have already paid for, we may provide an alternative, account credit or a proportionate refund, as appropriate and as required by applicable law or the circumstances.

If you believe a charge is incorrect, please contact support@dhandagrow.com so we can investigate. You retain any dispute rights available through your bank, card issuer, UPI provider or applicable law. We may provide transaction and service records to the payment provider to respond to a disputed payment, consistent with law and our Privacy Policy.

We may update this policy from time to time. The updated version will be published on our website with a revised effective date. Changes will not remove rights that have already accrued or rights that cannot legally be excluded.

For cancellation and refund requests, contact: Sevenunique Tech Solutions Private Limited Dakshinpuri - I Shrikishan, Sanganer, Jagatpura, Jaipur, Rajasthan 302017, India Email: support@dhandagrow.com Phone: +91-8741886688

Confirm your real refund stance before publishing: whether any first-time subscription refunds are allowed, whether credits are refundable, how free trials convert, how long support takes to respond, and how cancellation works. Display the key terms clearly before payment and keep them consistent across the pricing page, checkout, Terms & Conditions and payment gateway configuration. Have the final policy reviewed for applicable Indian consumer-protection and e-commerce requirements.